Privacy Policy

This website is owned by Middlesbrough Council. Any information which you send to us through this website, i.e. your personal details when completing the account sign up form, is managed as follows:

1. We will keep information no longer than we reasonably believe is necessary

We keep your data only for as long is required.

To register for an account, you will need to submit your full name, job title, organisation name, and email address via a form on this website. These details are sent directly to Middlesbrough Council’s SEND team for the purpose of creating an account which will give you access to the restricted content in this website. After your account has been created, the email containing your personal details will be deleted. Thereafter, Middlesbrough Council’s records retention policy (regarding retaining of deleted emails) applies. The records retention policy is available on Middlesbrough’s open data website.

The account created for you on this site will contain your full name and email address. Your account will exist until you tell us you no longer need it, for example if your job role changes or you leave your organisation. If you no longer need your account, email sen@middlesbrough.gov.uk. The SEND team will delete your account, and email you to confirm that this has been done.

2. We will use information only for the purpose for which you sent it

The personal data you submit via the website will only be used to create your account in order to access the content which is restricted to SEND professionals. Your email address will also be used to send essential information about your account, for example forgotten password requests.

3. We may use information for statistical analysis but in such a way that your identity will not be involved

To improve the user experience of this website we track your activity on this website. This statistical data generated in this way is completely anonymised.

4. Use of cookies
A number of cookies are present on this website. The purpose of these cookies is to enable the website to function correctly and improve your experience.

When you visit the website some essential cookies are set. There are also a number of non-essential cookies which you must accept before they are set on your computer or device. You can amend your preference for which cookies are set at any time by clicking the cog available at the bottom of every page. The different cookies used on this site are explained below:

5. Getting consent to use your data

You are required to give consent for us to use your data and therefore provide access to the restricted content on this website. By entering your personal details on this website you are giving us permission to contact you in relation to your account.

6. We will only collect information that is required

All of the information we ask for is required:

• Full name – to create an account in your name
• Email address – to create an account, and to contact you with essential information about your account (for example, sending a forgotten password request)
• Job title and organisation name – to prove that you are entitled to view the restricted information on the website

We do not ask for information which is not needed, thereby ensuring that we do not hold unnecessary information about you.

7. Website protected by https

This website is secured using https security. The https which appears at the beginning of our website address means that this website is certified secure, and therefore any data which is passed to us via this website is safe.

8. Storage of data given

Information that you input through this site is securely sent to Middlesbrough Council’s SEND team. The data you submit will be sent in email form and stored in a secure inbox until your account has been created. Thereafter it will be deleted. The data will only be accessible to staff in the SEND team. The data you submit is not stored anywhere in the website.

9. How we will contact you

We will contact you using the email address you give at the time you sign up. We will only use your email address to send you essential information about your account:

1. After you register for an account, you will be sent an email informing you that your account has been created. This email will prompt you to set your password.
2. If you forget your password, you can make a forgotten password request via the website. The SEND team can also manually send you an email with the option to reset your password.

10. Subject access request

At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To make a subject access request please go to the data protection page on the Middlesbrough Council website. You will need to specify that your request for information relates to the SEND Learning Hub website.

11. Right to be forgotten

As mentioned above, we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten. This means that if requested we will, where possible, delete our records of contact with you.

To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council. Contact details are available on the data protection page on the Middlesbrough Council website.

For further information on the General Data Protection Regulation and Middlesbrough Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).